Legal Notice - Welhome Travel
1. Definitions
Client: Any professional or individual capable under Articles 1123 et seq. of the French Civil Code, or legal entity, visiting the website covered by these general terms and conditions.
Services: https://welhometravel.fr provides Clients with:
Content: All elements that make up the information present on the website, including texts, images, and videos.
Client Information: Hereinafter referred to as “Information,” which corresponds to all personal data that may be held by https://welhometravel.fr for the management of your account, customer relations, and for statistical analysis purposes.
User: Internet user connecting to and using the aforementioned website.
Personal Information: “Any information that allows, in any form whatsoever, directly or indirectly, the identification of natural persons to whom it applies” (Article 4 of French Law No. 78-17 of January 6, 1978).
Welhome Travel: Trademark registered by the NG Hoding Group is operated by SAS Welhome Conciergerie
The terms “personal data,” “data subject,” “data processor,” and “sensitive data” have the meaning defined by the General Data Protection Regulation (GDPR: No. 2016-679).
2. Presentation of the Website
Pursuant to Article 6 of French Law No. 2004-575 of June 21, 2004, on confidence in the digital economy, users of the website https://welhometravel.fr are informed of the identity of the parties involved in its implementation and monitoring:
• Website Owner: WELHOME CONCIERGERIE, simplified joint-stock company with a capital of €2,500, whose registered office is located at 522 Chemin des Béréoudes, 13122 Ventabren, France, registered with the Salon-de-Provence Trade and Companies Register under number 983 580 994, represented by NG HOLDING acting and having the necessary powers as President.
• Publication Manager: Nicolas Guenand – contact@welhomeconciergerie.com
• Webmaster: Nicolas Guenand – contact@welhomeconciergerie.com
• Host: OVH – 2 rue Kellermann, 59100 Roubaix, France
• Data Protection Officer (DPO): Nicolas Guenand – contact@welhomeconciergerie.com
3. General Terms of Use for the Website and Services Offered
The website constitutes an intellectual work protected by the provisions of the French Intellectual Property Code and applicable international regulations. The Client may not in any way reuse, transfer, or exploit for personal purposes all or part of the elements or works of the website.
Use of the website https://welhometravel.fr implies full and complete acceptance of the general terms of use described below. These terms of use may be modified or supplemented at any time, so users of the website https://welhometravel.fr are invited to consult them regularly.
This website is normally accessible to users at all times. However, an interruption for technical maintenance may be decided by https://welhometravel.fr, which will then endeavor to communicate the dates and times of the intervention to users in advance. The website https://welhometravel.fr is updated regularly by https://welhometravel.fr. Similarly, the legal notices may be modified at any time; they nevertheless impose themselves on the user, who is invited to refer to them as often as possible to become aware of them.
4. Description of Services Provided
The website https://welhometravel.fr aims to provide information about all activities of the company. https://welhometravel.fr strives to provide as accurate information as possible on the site. However, it cannot be held responsible for omissions, inaccuracies, and deficiencies in the update, whether caused by itself or by third-party partners providing this information.
All information provided on the website https://welhometravel.fr is given for guidance only and is subject to change. Furthermore, the information on the site is not exhaustive. It is provided subject to changes having been made since it was put online.
5. Technical Data Limitations
The website uses JavaScript technology. The website cannot be held responsible for material damage related to the use of the website. Additionally, the user of the site agrees to access the site using recent equipment, free from viruses, and with an updated modern browser.
The website https://welhometravel.fr is hosted by a provider on the territory of the European Union in accordance with the provisions of the General Data Protection Regulation (GDPR: No. 2016-679).
The aim is to provide a service that ensures the highest accessibility rates. The host ensures continuity of service 24 hours a day, every day of the year. However, it reserves the right to interrupt the hosting service for the shortest possible durations, particularly for maintenance purposes, infrastructure improvement, infrastructure failure, or if the Services and Offerings generate traffic deemed abnormal.
https://welhometravel.fr and the host cannot be held responsible for Internet network malfunctions, telephone lines, or computer and telephony equipment linked particularly to network congestion preventing access to the server.
6. Intellectual Property and Infringements
https://welhometravel.fr is the owner of the intellectual property rights and holds the usage rights on all accessible elements of the website, including texts, images, graphics, logos, videos, icons, and sounds. Any reproduction, representation, modification, publication, adaptation of all or part of the elements of the website, regardless of the means or process used, is prohibited without prior written authorization from https://welhometravel.fr.
Any unauthorized use of the site or any of its elements will be considered as constituting an infringement and prosecuted in accordance with the provisions of Articles L.335-2 and following of the French Intellectual Property Code.
7. Limitations of Liability
https://welhometravel.fr acts as the publisher of the website. https://welhometravel.fr is responsible for the quality and accuracy of the Content it publishes.
https://welhometravel.fr cannot be held liable for direct or indirect damage caused to the user’s equipment when accessing the site, resulting either from the use of equipment not meeting the specifications indicated in section 5, or from the appearance of a bug or incompatibility.
https://welhometravel.fr shall also not be held liable for indirect damages (such as a loss of market or loss of opportunity) arising from the use of the website.
Interactive spaces (possibility to ask questions in the contact area) are available to users. https://welhometravel.fr reserves the right to delete, without prior notice, any content posted in this space that contravenes French legislation, in particular data protection provisions. Where applicable, https://welhometravel.fr also reserves the right to hold the user civilly and/or criminally liable, particularly in cases of messages of a racist, offensive, defamatory, or pornographic nature, regardless of the medium used (text, photograph, etc.).
8. Management of Personal Data
The Client is informed about regulations concerning marketing communication, the French Law of June 21, 2014, for Confidence in the Digital Economy, the French Data Protection Act of August 6, 2004, and the General Data Protection Regulation (GDPR: No. 2016-679).
8.1. Responsible for Collecting Personal Data
For personal data collected during the creation of the user’s personal account and navigation on the site, the data controller is NG Holding Group. https://welhometravel.fr is represented by Nicolas Guenand, its legal representative.
As the data controller, https://welhometravel.fr undertakes to comply with the legal provisions in force. It is the Client’s responsibility to establish the purposes of its data processing, provide its prospects and customers, from the collection of their consents, complete information on the processing of their personal data, and maintain a processing register that reflects reality.
Whenever https://welhometravel.fr processes personal data, it takes all reasonable measures to ensure the accuracy and relevance of the data with regard to the purposes for which it processes them.
8.2. Purpose of the Data Collected
https://welhometravel.fr is likely to process all or part of the data to:
• Allow navigation on the site and manage and trace services ordered by the user: connection and usage data of the site, billing, order history, etc.
• Prevent and combat computer fraud (spamming, hacking…): computer equipment used for navigation, IP address, password (hashed).
• Improve site navigation: connection and usage data.
• Conduct optional satisfaction surveys on https://welhometravel.fr: email address.
• Conduct communication campaigns (email, SMS): phone number, email address.
https://welhometravel.fr does not sell your personal data, which is only used for statistical and analysis purposes.
9. Incident Notification
Despite all efforts, no method of transmission over the Internet and no method of electronic storage is completely secure. We cannot guarantee absolute security. If we become aware of a security breach, we will notify affected users so they can take appropriate action.
Our incident notification procedures take into account our legal obligations, whether at a national or European level. We are committed to fully informing our clients of any security issues affecting their account and providing them with all the information they need to help them meet their own regulatory reporting obligations.
10. Security
To ensure the security and confidentiality of Personal Data and Personal Health Data, https://welhometravel.fr uses standard networks protected by devices such as firewalls, pseudonymization, encryption, and passwords.
When processing Personal Data, https://welhometravel.fr takes all reasonable measures to protect it from loss, misuse, unauthorized access, disclosure, alteration, or destruction.
11. Hyperlinks, Cookies, and Internet Tags
The site https://welhometravel.fr contains a number of hyperlinks to other sites, set up with the authorization of https://welhometravel.fr. However, https://welhometravel.fr does not have the ability to check the content of the sites thus visited and will not assume any liability as a result.
Unless you decide to disable cookies, you agree that the site may use them. You can deactivate these cookies at any time for free via your browser’s deactivation options, but this may reduce or prevent access to all or part of the services offered by the site.
12. Applicable Law and Jurisdiction
Any dispute in connection with the use of the site https://welhometravel.fr is subject to French law. Exclusive jurisdiction is given to the competent courts of Aix-en-Provence, except in cases where the law does not allow it.